F.A.Q
This is your answer.Don't Worry!
Please contact us ASAP via our contact page with the mistake you've made. All orders are processed at 2:00am PDT and cannot be cancelled once that time has passed.
Shipping/Address errors can be changed up until the point of shipping however size and product changes must be made as soon as possible.
You can pay for your Anime and Streetwear clothes with Visa, Mastercard, AMEX, Apple Pay, Google Pay, Discover, Amazon Pay, Shop Pay, PayPal and Klarna.
WORLDWIDE
orders over €60 FREE SHIPPING
Standard shipping (5-15 days) €5,95
Expres Shipping (3-10 days) €9,50
We ship WorldWide (with some exceptions) If you have an address, we'll ship there - regardless of where you are in the world!
Please noteWe are unable to accept orders to freight forwarders and these may be automatically cancelled
Don't fear! The size charts are available on every product page, right beneath the item's name labeled "Size chart"!
Oh no! Sometimes things don't always go to plan ): We'll issue you a replacement or store credit! Get in touch with us via our contact us page
Unfortunately we are unable to process exchanges at this time for change of mind items or wrong sizes chosen although we will do our best to accommodate any request. Please reach out to support using the contact page here
Visit our full refund policy here
Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.
Unfortunately, you are only able to have one discount per order unless the site states otherwise.
I made a mistake with my order!
Don't worry! Please contact us ASAP via our contact page with the mistake you've made. All orders are processed at 2:00am PDT and cannot be cancelled once that time has passed.
Shipping/Address errors can be changed up until the point of shipping, however size and product changes must be made as soon as possible.
How can I pay?
You can pay for your Anime and Streetwear clothes with Visa, Mastercard, AMEX, Apple Pay, Google Pay, Discover, Amazon Pay, Shop Pay, PayPal, and Klarna.
How much is shipping?
WORLDWIDE orders over €60 - FREE SHIPPING
Standard shipping (5-15 days) - €5,95
Express Shipping (3-10 days) - €9,50
How should I wash my clothing?
Wash and care instructions are provided on each product page.
Where do you ship to?
We ship worldwide (with some exceptions). If you have an address, we'll ship there - regardless of where you are in the world!
Note: We are unable to accept orders to freight forwarders, and these may be automatically cancelled.
HELP! I can't find your size guide
Don't fear! The size charts are available on every product page, right beneath the item's name labeled "Size chart".
Faulty or Damaged item?
Oh no! Sometimes things don't always go to plan. We'll issue you a replacement or store credit! Get in touch with us via our contact page.
Change of Mind or Wrong Size?
Unfortunately, we are unable to process exchanges at this time for change of mind items or wrong sizes chosen, although we will do our best to accommodate any request. Please reach out to support using the contact page here.
Visit our full refund policy here.
What if I'm charged custom fees?
Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee, import tax, or similar. Unfortunately, there is nothing we can do about customs clearance—customs rules make the importer (you!) responsible for these fees.
Can I stack discounts?
Unfortunately, you are only able to have one discount per order unless the site states otherwise.