Shipping & Delivery
How long will it take to receive my order?
We custom make every item when ordered. Please allow 5 to 10 business days for all clothing items to be made before shipment. All other products will take 2 to 4 days to ship. After your item(s) have been processed, you will receive a tracking code.
Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.
How can i contact Eternal Dreamz
Click the following link to go to our contact page: https://eternaldreamz.co/pages/contact
All of our shirts are unisex sized and hand printed in California or Europe using new Direct To Garment (DTG) technology on extremely high quality 100% premium cotton and. We use this fabric because it has an extremely soft feel, allows the shirts to form perfectly to different body sizes and only shrinks ever so slightly after a first wash and dry.
How should I wash my items?
All of our sizing our measurements are in inches and apply to all of our t-shirts. "Chest" is the width across the shirt, where "height" is the vertical length of the shirt from top to bottom. To view our exact t-shirt specifications, check out our "Size Chart" page. Additionally, brief sizing information is located directly to the right of every product page on our site.
Online Orders
I placed and order, why haven't I received a tracking code?This is normal - don't worry! Every order placed on our store is custom made. A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via email.
I entered the wrong shipping address, what should I do?
Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Instagram Messenger or email us at, eternaldreamz.help@gmail.com
My order never arrived, what should I do?
If you order has not had a tracking update in over a month we will give you a full refund on your order. If your tracking says the order was delivered we are unable to give a refund. Please contact us if if these issues arise so we can investigate the issue and find solutions for you.